Fees & levels

Services features per fee &levels.

Learn about all the services features that are available for patient, users, doctors and healthcare providers. If you have any questions or want to discuss any service features please contact us (This email address is being protected from spambots. You need JavaScript enabled to view it.) .

Fee and Levels

We believe healthcare platforms are over priced and often not fit for purpose! We are changing that by offering excellent value and services that work better. We also have Free packages (limited versions or else) for those who want to test the platform firstly.

Subscription Plans

PatientsUsers* (free) Doctors (Free)Doctors (Unlimited)
49 Euro0 Euro0 Euro149 Euro Euro per year


We take security very seriously so you can be confident that your data is in safe hands. We work with third party specialists who validate our services and platform integrity so we can’t mark our own homework!

Method Patients Users* (free) Doctors (Free)Doctors (Unlimited)
Drag and Drop AuthorizationYesNoNANA
P2P Video Session YesYesYesYes
Anonymized Data YesYesNoNo
Doctors ID verification NANAYesYes
HIPPA compliantYesYesYesYes
Two factor authentication for loginYesYesYesYes
Secure Hybrid HostingYesYesYesYes
Encrypted Data all-levelsYesYesYesYes
Daily data back upYesYesYesYes

Connection & Collaboration

Connection and Collaboration and sare easily achieved for everyone. Use a your credentials to manage your profile across ATLAS and any DURUS station as a patient or doctor or organization admin.

FeaturePatientsUsers (Free) Doctors (Free)Doctors (Unlimited)
Healthcare SessionsDoctor FeeNone9.8% per Fee6.8% per Fee
Maximum number of collaborative doctorsUnlimitedNoneUnlimitedUnlimited
Maximum number of SessionsUnlimitedUnlimitedUnlimitedUnlimited
Fees per Telemedicine Sessions (15min)Doctor FeeDoctor Fee9.8% per Fee6.8% per Fee
Single sign in across ATLAS & DURUSYesYesYesYes
Personalized Medical FolderYesNoNoNo
LIS & RIS IntegrationYesNoYesYes
Remote Patient MonitoringYesNoYesYes
Audio Dx DiagnosisYesNoYesYes
Automatic Exams RecognitionYesNoYesYes
Second OpinionYesNoYesYes
DICOM ImagingYesNoYesYes
24|7 Medical AgentsYes (15 Euro)NoNoNo
Home NodeYes (Optional)NoNoNo
Home NodeYes (Optional)NoNoNo

Device compatibility

Providing a consistent experience across different device types for everyone is a goal of ours. Healthcare organisations and Doctors shouldn’t have to worry about what device their patients own so we’ve taken care of that.

Feature PatientsUser (Free) Doctors (Free)Doctors (Unlimited)
Android AppNoNoNoNo
iOS AppNoNoNo No
Chrome desktop & mobileYesYesYesYes
Safari desktop & mobileYesYesYes Yes
Edge desktopYesYesYes Yes

Pre Session

Feature PatientsUser (Free)Doctors (Free)Doctors (Unlimited)
Request SessionYes YesNANA
Schedule a Session Yes Yes NANA
Document sharingYes NoYesYes
Check in & paymentYes Yes NANA

During Session

Feature PatientsUser (Free)Doctors (Free)Doctors (Unlimited)
Document sharingYes NoYesYes
ATLAS AccessYes NoYesYes
DURUS Telemetry AccessYes NoYesYes
Waiting Session room YesYesNA NA
Nurse triageYesNoNA NA
Carry out an in person visitYesNoNA NA
Doctor Report/TimelineYesNoYes Yes

Post Session

FeaturePatientsUser (Free)Doctors (Free)Doctors (Unlimited)
Doctor notesYesNoNA NA
PrescriptionsYesNoNA NA
Schedule a follow up visitYesNoNA NA
Check out & paymentYesYesNA NA

Asynchronous Session tasks

FeaturePatients User (Free)Doctors (Free)Doctors (Unlimited)
Patient owned data sharingYesNoNo No
Management & storage of patient medical recordsYesNoPrimary Doctor Primary Doctor
Patient health profile & suggested SessionYesNoNA NA
Laboratory testing & imaging servicesYesNoPrimary Doctor Primary Doctor


We wanted to make sure the most important information is delivered via the right channel at the right time to the right person.

Feature PatientsUser (Free)Doctors (Free)Doctors (Unlimited)
Session Booked (SMS)YesYesYesYes
Session Canceled (SMS) YesYesYesYes
Session Modified (SMS) YesYesYesYes
Exams Uploaded (SMS) YesYesPrimary DoctorPrimary
Session reminders (24 hours & 30 minutes prior)Yes Yes Yes Yes
Cross DURUS synchronizationYesNoPrimary Doctor Primary Doctor

Support & service levels

Our support team speaks English and Greek, they are empathetic and understanding because we know when people have a health issue or they have a pending session with their doctor they might be having a challenging time and they need support.

Feature Patients User (Free)Doctors (Free)Doctors (Unlimited)
Training & guidance with our teamYesNoNo Yes
Automated workflow walk throughsYesNoNo Yes
Live chat support (English & Greek)YesNoNo Yes
Telephone support (English & Greek)YesNoNo Yes