Get Support


How It Works.

Step 1


Read the manual and relative onsite information

Step 2


Watch the relative video on our Youtube channel

Step 3


Read-search the relative FAQs at the FAQs section of this page

Step 4


Connect us directly using the form at the end of the page



For Something


Frequently Asked Questions


There a several ways to contact a Doctor, depending on your location or node that you belong to, and the interactivity you prefer. If the Doctor of your choice belongs to your node (e.g. then you can contact him directly via the EMF or else you can use the myNetwork tool to find the right Doctor and invite him to your node. Moreover, you can interact with:

  • A telehealth video session that offers live communication between you and your provider and requires your device to have audio and video capability or via
  • Care messaging that entails communicating with your care team through the DoctorsHello myNetwork.

You will connect with a care provider using teleconference technology. Once connected, you'll be able to see and hear your provider just as though you were together in a traditional office visit. Based on this interaction, your provider will assess your condition and make recommendations for your ongoing care.

It is a unique 6-character code that can only be used once and is sent only to your registered mobile number. It serves as your main password that's unique with every login and expires 5minutes after you receive it.

In order to have a Videosession along with your medical folder you will need:

  • an internet connection,
  • a DurusPro™ device with audio and video enabled, or an ATLAS™ account
  • We have a proprietary P2P Videosession Platform but you can also use the external Zoom teleconferencing app or access (optional)
  • finally, test the audio and video in advance of your telemedicine appointment to ensure it can occur. Please also adjust your device settings to allow pop-ups, ensuring any pop-up blocker features are turned off.

No. At the moment, the cost of each session cannot be compensated by any private / public insurance plan.

DoctorsHello offers the perfect medium to connect doctors and patients, whether you’re checking in post operation or diagnosing a medical condition. Some of most common conditions treated are, urinary tract infections, asthma, respiratory infections, sinusitis, bronchitis, pharyngitis, allergies, cold and flu, sore throat, pink eye, sprains and strains, sport injuries, arthritic pain, insect bites, skin inflammation, rashes, vomiting and diarrhea.

No. ATLAS data can not be integrated by no means due to security reason. We are offering a "Tabula rasa" approach to ensure the privacy and anonymity of our users.

When used to treat medical conditions, DoctorsHello can increase patient flow by up to 300%. The average in-office visit takes a doctor or other healthcare provider (clinicians) approximately 10-15 minutes of face-to-face time; through many clinical trials, online video sessions have proven to take approximately 3-5 minutes of face-to-face time. Patients receive high-quality care from you, their doctors and doctors have many services that increases productivity and revenue.

Pre Sale

In order to connect to a Session:

  • Log in to your DoctorsHello account.
  • Go to the Appointments section and click Appointments and Visits.
  • Click on today's scheduled telehealth video visit.
  • Click one of the 2 Video Visit button (Green or Blue depending on the Doctors choice) and wait for your Doctor. You can do this up to 60 minutes before your scheduled visit, even if your Doctors have not yet logged in.
  • Or you can contact one of Doctorshello Center 24|7 Doctors. They will be automatically checked in. A member of our care team will join your visit shortly to begin the appointment.

Session availability varies depending on the provider you select. Upon availability a session may be booked in less than 1 minute.

Initially, your session is confirmed through an email or SMS depending on your node belongs to. System also will remind you of your session again by email. The reminders will include steps and details if you need to change your session.

The cost depends entirely on the Node and provider you select to have consultation session. Each Node and each provider is free to set a price which is displayed in advance and informs the user.


Yes. We maintain the highest standards of security to ensure that all patient data is safely secured and adheres to all HIPAA requirements.

Found no answer? 
Fill the form

If you did find you answer then contact us directly.

Complete 0%
1 Page 1 2 Page 2
Select the type of user that represents you*
Active User
People with Disabilities
Do you want information about ?*
Telemedicine Services
Purchase of Equipment
Describe your problem or question clearly
Describe in detail in textbox
Back Next
Contact Us

Direct Support

ONLY for commercial questions

Visit Us

31-33 Gounari Avenue ,

Patras, West Greece, Greece

Call Us

+(30) 261-5008003

Email Us

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.